STANDARD SHIPPING:
All in stock items will ship within 1-5 business days. We do not offer expedited shipping at this time. Items are shipped via UPS or USPS. P.O. Purple Rose Home does not deliver to PO boxes. Please provide an accurate street address for delivery.
Most shipped items do not require a signature at delivery and will be left on a doorstep or porch. Purple Rose Home must be notified if a signature is required or special delivery instructions must be noted. We will not be responsible for missing delivered pieces.
All of our shipping time frames are guidelines. Hiccups with manufacturers, shipping companies and imports are out of our hands but we will do the best to keep you informed and up to date on the arrival of your order. We ask for your patience as we are always keeping a watchful eye on these delays.
We ask that you also review our returns & exchanges and terms of service pages before finalizing your order.
ITEMS THAT SHIP FREE:
If you have ordered items that ship free along with regular items, you will only be charged shipping on the regular items.
If you would like to return an item that was shipped free and falls under returnable items, then the refund will be processed for the amount of the item minus standard shipping prices to cover our costs. This is null if the item is defective or damaged. The customer is also responsible for shipping costs of the item being sent back to Purple Rose Home or the manufacturer specified during the return process. Some items drop ship from manufacturer and these items will need to be returned directly back to the manufacturer. Failure to do so will incur additional charges.
Purple Rose Home furniture orders ship free using reliable shipping companies in 2-12 weeks from your order time. Arrangements will be made prior to delivery. Deliveries are made curbside (unless otherwise noted on each item) and customer is responsible for bringing the items into their home. Inside delivery can be arranged for additional costs and must be requested via email to
info@purplerosehome.com.
For any additional questions on shipping please contact us at info@purplerosehome.com or head to our contact page. Please also see our Policies page for more information on our return policy and other important information.
Items returned without an RA# or beyond the 30 day limited time period, will incur a 25% restocking fee with refund.
When providing an RA#, we will provide the return shipping address as well. Any items sent to the store or incorrect address, if noted in return email, will incur a charge for additional shipping to the correct location. Original shipping is not refundable and return shipping costs will be the responsibility of the customer.
IN STORE PICKUP:
You will receive an email once your order is fulfilled and ready to be picked up.
You have 14 business days to pick up your order. Please note, If you do not pick up your items within 14 business days, they will be restocked and you will receive a store credit in the amount of the items that are eligible for return.
Pleased note, final sale items will not be eligible for a refund or a credit if the order is not picked up within the 14 day period.
For returns details please visit our returns page.
